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General Account Management Administration Support Licensing General I am a new subscriber but I haven't received my login details yet? I've registered for a free trial but I haven't received my login details yet? My free trial has ended how do I become a subscriber? Can I take advantage of all the new features available on ScripClinicalResearch.com if I haven't registered a username and password? If you are a current subscriber and do not have a username or password, you can activate your account by contacting our support team via email onlineaccess@informa.com or call +44 (0)20 7017 4161. If you can, please quote your customer number as this will speed up the process. If you have a company account administrator, please contact them and ask them to add you to your company subscription account. If you wish to increase the number of users on your account, please contact a member of our subscriptions team on scrip@informa.com or call +44 (0)20 7017 4161 If you are not a subscriber please contact a member of our subscriptions team on scrip@informa.com or call +44 (0)20 7017 4161 I subscribe to more than one Informa service; can I use the same login name and password to access all of my services? What is RSS? How do I set up RSS feeds for ScripClinicalResearch.com? To use this service you will need an RSS reader, of which there are many available online. Some are very simple and free; others are more complicated and have to be purchased. Here is a selection: FeedReader - free service How do I stop receiving promotions via mail/email? What is your refund policy? How does the website identify me as a registered user? Your subscription is enabled by the use of a cookie. A cookie is essentially your identification card, and cannot interfere with your software or deliver viruses. It is uniquely yours and can only be read by the server that placed it on your computer. Cookies used by the website contain information about your subscription; they authenticate your registration and allow access to your account. Please note that cookies must be enabled to access your subscription on the website. If a user's computer is set up to delete or disable cookies, this will prevent access to your subscription. Account Management How do I view and edit my personal details? From here, click on ‘View/Edit Contact Details' and you can view/edit your account details. How do I change my Password? From here, click on ‘Change Password' and you can change your password. How do I view my subscription details? From here, click on ‘View subscription details' and you can check the status of your account. Standard news alerts To manage your standard alerts, once you have logged in with your username and password, click on the ‘Manage my Account' button on the right of the page From here, click on ‘Manage Standard News E-Alerts' and you can change your settings. This page allows you to edit the format and frequency of your standard subscription alerts. Any custom email alerts you have can be managed in the saved searches section. Standard alerts can be set for PDF issues. What is My Clipboard? How do I use it? How do I complete an advanced search? From here choose whether you want to search for any of the words, all the words or the exact phrase using the dropdown beneath the Keyword search box on the Advanced Search page. You can: Specify the date or select the date range of the published material you want to return Narrow your search by selecting from one or more categories, including: Companies, Patients, Investigators, Trials & Research, Regulatory, and Therapeutics. Click the ‘Search' button at the bottom of the page to perform the search. Once your search has finished you can sort your Advanced Search results by chronologically or by relevance. You can also increase or decrease the number of results appearing on a page To save your results, simply click on the ‘Saved Search' button at the top right of the Advanced Search page and select a name for your saved search. You can also check the box ‘Alert me for new content' and choose the frequency (daily, weekly or monthly) from the dropdown box below. The updated results of your saved search will then be emailed to you at your chosen frequency. How do I set up and edit my Saved Searches? How do I print an article? Administration How do I add and remove users? Can I share my login name and password with a colleague? Can I login from more than one computer? Who do I contact to renew my subscription? Support Who do I contact for support? How can I access usage statistics for my company? Licensing Can I copy the news for circulation outside my organisation? Jennifer Cheng on +44 (20) 7017 4099 What are the licence terms for ScripClinicalResearch.com? If you have any doubt on your usage rights contact your account administrator or your account manager for clarification. How do I get missing copies of the print newsletter? |
